Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 5 business days
- Europe : 3 - 4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Privacy policy
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you have any questions, Please contact us at goldenbabejewelry@gmail.com
Frequently Asked Questions
1) What is your Return Policy and how do I initiate a return or exchange?
Please follow these simple steps to return an item:
▶ Send the item to the seller's address within 14 days after receiving it.
▶ Make sure that the product is returned in the same condition in which it was received.
▶ We will issue a full refund once we receive & check the item.
▶ Unless it is a custom order, there is no need to contact us.
2) What if the item that arrived is damaged or defective?
If the item that arrived is damaged or faulty, Please:
▶ Please send us a photo of the damaged/faulty item.
▶ We will recreate the item and resend it to you.
▶ Thank you for your patience and understanding.
3) What If i purchased the wrong size or the jewelry does not fit?
Ordered the Wrong Size or it doesn’t fit, please:
▶ Return the jewelry to us within 14 days of receiving it.
▶ Cover the expense of returning the item to us.
▶ For return shipping cost, you can pay us by going to this link: https://www.etsy.com/listing/1092646817 pick exchange shipping option, or pay at postal office.
▶ Once we receive the item, we will remake it and send it to you free of cost.
4) What is the expected Processing & Shipping time for my order?
Our processing time is 2 business days, although this may vary during holidays, especially Christmas.
For urgent orders, you can use our Rush My Order listing to prioritize the production and shipping of your order as this costs us additional resources.
https://www.etsy.com/listing/1092646817 ◀
We strive to process your orders as efficiently as possible, while maintaining the highest levels of quality. Our customer reviews reflect our dedication to provide fast and reliable service.
All of our orders are shipped with USPS and provide tracking information via email, so you can easily monitor your order's status and ensure a timely delivery.
5) How long does domestic shipping (USA) take & how much does it cost for Fast Shipping?
Domestic shipping within the US typically takes average 4-6 business days with USPS First Class which costs ~$5.
Delivery times may vary depending on the destination. First Class mail is not time guaranteed delivery so it may take longer than estimated.
Priority shipping guarantees delivery within 4 days and costs approximately $10.
Express shipping guarantees delivery within 2 days and costs approximately $30.
If you forget to upgrade shipping at checkout, use this listing to upgrade.
www.etsy.com/listing/1092646817 ◀ choose (upgrade options)
For overnight delivery options with UPS, contact us for a quote.
We are committed to providing excellent customer service, quality product, and timely delivery.
6) What is Shipping Time & Cost For Canada and Other countries? and Will I pay import tax?
We offer worldwide shipping, including to Canada, EU countries and numerous other global destinations. The shipping cost is approximately $15 USD.
🔹Shipping Times:
We exclusively use FedEx for worldwide shipping.
Estimated delivery period is between 4 to 7 days.
You will receive a tracking number once your package is dispatched.
🔹Customs and Import Taxes:
Etsy collects these tax from you at the time of purchase. Generally, you should not anticipate additional tax. There may be situations where Etsy does not collect taxes for your country or where your country's authorities request additional taxes for specific reasons.
It is important to note that we are not accountable for such additional taxes, in accordance with Etsy policy
7) What should I do if my package is delayed? or I haven't received my package despite the tracking showing it's been delivered?
Please contact us if your order takes longer than expected. Our team will look into the delay and update you on the status of your shipment.
If your package is marked as delivered but you haven't received it, please wait one or two more business days, as sometimes delivery carriers may mark it as delivered even though it's delivered the next day.
If you still haven't received it after waiting, please contact us for further assistance.
We are committed to providing our clients best support and quick responses. Please get in touch with us via Etsy messaging if you have any queries or issues with your purchase; we would be glad to assist you.
8) What should I do if my size isn't available ?
To make things easier for you, we provide the most popular sizes. However We offer custom lengths and sizes. Contact us if you can't find your size in the drop-down menu.
It's crucial to note that the chain lengths shown on our website are offered in inches and include jumper rings and clasps in consideration.
We are limited to upload 10 images per listing, but we well understand how difficult it is to decide without really holding the item in your hands.
Contact us if you need additional images to make your decision!
Just so you know, we do accept returns and exchanges within 14 days for free, however they can be expensive for us due to shipping and Etsy costs. (However, return shipping ~$5 is on the buyer ).
9) Can I use your product images on my website or social media?
Please be advised that all pictures included in our listings are our exclusive property.
Additionally, any content found on our page, including photos, is protected under intellectual property law, and using such content without our explicit permission constitutes copyright infringement.
We take this matter seriously, and any unauthorized use of our photos or content may result in legal action taken by Etsy and ourselves. Thank you for respecting our intellectual property rights.